Thursday, 14 September 2006

First time in 18 months we have actually had a real person at Tesco to talk to – Sounds like they are getting worried about the growing backlash

Subject: RE: Tesco deliveries
Date: Wed, 13 Sep 2006 14:21:51 +0100
From: ...
To: simonchapman@stm#####

Dear Mr Chapman,
Thank you for your email and may I first apologise for the delay in getting back to you on this matter.
I have spoken to Wesley Mullett, who is the store manager at the store, and he is keen to identify who the duty manager was you spoke to so we can ensure this doesn't happen again. If you could reply to this email with details of the date and time this happened we can get on with this.
We are really sorry this has happened. You are correct to say that we expect our drivers, if they arrive and the loading bay is full, to continue on with their journey and follow an agreed route so they can come back to the loading bay when it is clear. Obviously, there will be times when traffic and issues beyond our control make the situation difficult but we have clear time blocks set aside so that clashes are avoided.
We are currently working to consolidate our milk delivery which will mean one fewer delivery each day. I am disappointed that we have not yet managed to achieve this – I had hoped this work would be completed by this week – but I am assured that this will happen in the very near future.
As you pointed out staff should inspect how the vehicle is parked before it is offloaded and clearly a vehicle which is illegally parked should not be accepted. We need to understand what this has not happened in this case so your help in getting to the bottom of this is really appreciated.
If in future you do want to speak to anyone at the store directly do ask for Wesley and if you can get back to me with the details of when this incident occured we speak to the staff to ensure there is no doubt about what our policy is on these matters.
Many thanks,
Julie